Refund policy

Return & Exchange Policy

Last updated: August 17, 2026

At Puda Parts, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our policy carefully before initiating a return or exchange.

✅ Return Eligibility

We accept returns on items that meet all of the following conditions:

  • Returned within 90 days of the delivery date
  • Item is unused and uninstalled
  • Item is in its original packaging with all included accessories and documentation
  • Item is not damaged due to misuse, improper installation, or modification

Items that do not meet these conditions will not be accepted for return.

❌ Non-Returnable Items

The following items are not eligible for return or exchange:

  • Installed or used parts
  • Items damaged due to improper installation, misuse, or modification
  • Electrical components that have been connected or powered
  • Items marked as Final Sale or Non-Returnable on the product page
  • Items returned without prior authorization

🔄 Exchange Policy

We offer exchanges for items that are defective, damaged upon arrival, or incorrectly shipped. If you received the wrong item or a damaged product, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will arrange a replacement shipment at no additional cost once the issue is verified.

For exchanges due to a change of mind or incorrect part selection, the item must meet our standard return eligibility criteria. The customer is responsible for return shipping costs, and a new order must be placed for the replacement item.

💰 Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days and credited to your original payment method.
  • Please allow additional time for your bank or payment provider to post the refund to your account.
  • Original shipping fees (if any) are non-refundable unless the return is due to our error.

📦 How to Start a Return

To initiate a return or exchange, please follow these steps:

  1. Contact us at support@pudaparts.com with your order number and reason for return.
  2. Our team will review your request and provide return authorization and instructions within 1–2 business days.
  3. Securely pack the item in its original packaging and ship it to the address provided.
  4. Share the return tracking number with us so we can monitor the shipment.

Please do not ship items back without prior authorization. Unauthorized returns may not be accepted.

🚚 Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrectly shipped item, Puda Parts will cover the return shipping cost.
  • If the return is due to a change of mind or incorrect part selection, the customer is responsible for return shipping costs.

📮 Return Address

Please contact us before returning any item. Once your return request has been approved, please send the item to our designated East Coast return warehouse:

1100 Cranbury South River Rd
Monroe Township, NJ 08831
United States

Returns sent without prior authorization may not be accepted or processed.

📬 Contact Us

If you have any questions about our return or exchange policy, please don't hesitate to reach out: